Troubleshooting
Every status and error string the Terminal can show, what triggers it, and what to do.
Looking for a quick answer?
The FAQ answers the most common questions, and Error messages lists every message with what to do.
The Terminal is deliberately blunt: if something did not happen it says Nothing was sent or Nothing was created. A failed action never moves funds.
Session and wallet
| You see | Cause | Do |
|---|---|---|
| Checking your session… | Loading | Wait a second |
| Sign-in failed | Telegram or wallet signature was not accepted | Retry; check the extension is unlocked |
| Signed in, but the wallet was not linked: … | Session ok, link step failed | Retry linking from the account menu |
| Creating an account with a browser wallet isn't switched on here yet. | Wallet-first signup not enabled in your region | Sign in with Telegram, then link the wallet |
| No wallet yet, set one up below. | Account without Torch wallets | Complete wallet creation |
| Your wallet needs a one-time security update | Policy set out of date | Approve the update; trading resumes |
| Back up your Torch wallet now… | You have never exported | Export from /account/export |
Trade
| You see | Cause | Do |
|---|---|---|
| Sign in to trade | No session | Sign in |
| Enter an amount | Empty or invalid | Type an amount |
| … · password on the button | Above your auto-approve threshold | Proceed; you will be asked to approve |
| This trade needs your password, but the request could not be prepared. | Approval payload failed | Retry; if repeated, reload |
| Price impact is too high for this size. | Impact block | Reduce size or tap … anyway |
| This size moves the price about X%. | Impact warning (~3%+) | Proceed knowingly |
| No route found for this trade… | No aggregator/DEX path right now | Smaller size, or wait |
| Insufficient balance… | Balance too low incl. fee | Reduce |
| Not enough of the network's gas token… | No gas on that chain | Bridge or deposit gas |
| The price moved before the trade landed… | Slippage exceeded | Retry, raise slippage |
| The transaction expired… | Blockhash / nonce expired | Retry |
| The transaction was rejected on-chain… | Revert | Check explorer; retry |
| Could not reach the network… | RPC / upstream error | Retry shortly |
| Your wallet's security policies did not authorise… | Policy denial | Install the security update |
| Balance could not be read, this is not zero. | Holding fetch failed | Refresh |
| The trade did not go through. Nothing was taken. | Failed before or at broadcast | Retry |
| Try again in Ns. | Execution layer busy | Wait the shown seconds |
| Cancelled. | You aborted | - |
| Something went wrong. Nothing was sent. | Unclassified client error | Reload and retry |
Bridge
| You see | Cause | Do |
|---|---|---|
| Swap not available yet | Same-chain execution not enabled | Use the bot's /swap |
| No route was priced… This is not a quote of zero. | Providers returned nothing | Change amount or chain pair |
| Enter a recipient address / wrong-ecosystem address | Recipient invalid for destination | Use a matching address format |
| Transaction rejected in wallet | You declined | - |
| Not enough gas left… | Gas after Max | Lower the amount |
| The bridge did not go through. Nothing was sent. | Failed to start | Retry |
Launch
| You see | Cause | Do |
|---|---|---|
| Launchpads unavailable / Nothing was created. | Venue list failed to load | Reload |
| Coming soon on a chain | No live venue there | Choose another chain |
| Still needed: … | Required fields missing | Fill them |
| The launch could not be prepared. | Build failed | Retry; check dev-buy balance |
| Image errors | Type or size | PNG/JPEG/WebP/GIF ≤ 4 MB, square |
| This transaction is not signed. | Signing not yet enabled for this venue | Wait for rollout, or use the bot |
Discover, portfolio, rewards, offline
| You see | Cause | Do |
|---|---|---|
| Listeners disconnected | Feed upstream down | Refresh later; trading unaffected |
| Favorites unavailable | Watchlist service hiccup | Retry later |
| Sign in to see your rewards | No session | Sign in |
| Eligible. Payout is not enabled in this build. | Terminal claims not live | Claim in the bot |
| Holders / Top traders not available yet | Tab not yet populated for this chain | - |
| You're offline | No connection | Reconnect; nothing is cached as live |
Still stuck?
Reload once, then note the message, chain, token address and time and contact the team via the links in the footer. Never share your password or keys.